MyPlacesuri Refund and Returns Policy

Effective Date: November 23, 2024

At MyPlacesuri, we are committed to providing high-quality products and ensuring that your shopping experience is a pleasant one. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and return policy. Please read the following details carefully to understand how our returns and refunds work.

1. Return Eligibility

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a return policy under the following conditions:

  • Return Period: Returns are accepted within 30 days from the date of purchase.
  • Condition of Items: To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition. Items that have been opened, used, or altered in any way will not be accepted for return.
  • Exclusions: Due to hygiene reasons, certain products, such as baby apparel, accessories, and diapers, may not be eligible for return unless they are defective or damaged upon arrival.

If you wish to return an item, please ensure it is within the 30-day return window and meets the eligibility criteria.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@myplacesuri.com within 30 days of your purchase. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your return request, we will send you a Return Merchandise Authorization (RMA) and instructions for returning your item.

  3. Ship the Item: After receiving the RMA, carefully pack the item(s) in their original packaging (if possible) and ship it back to us using a trackable shipping method. You will be responsible for the cost of return shipping, unless the return is due to a defect or error on our part.

    Return Shipping Address: MyPlacesuri Returns
    1038 Charter Street,
    Kansas City, Kansas, United States

Please retain your proof of shipment as we cannot be responsible for items lost in transit.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If your return is approved, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account, depending on your bank or payment provider.

  • Refunds: The refund amount will be for the full purchase price of the returned item(s), excluding any shipping or handling charges.
  • Non-Refundable Items: Shipping fees are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to an error on our part.

4. Defective or Damaged Items

If your item arrives damaged or defective, we will cover the cost of return shipping and offer a replacement or full refund. To ensure prompt handling, please contact us within 7 days of receiving your order with the following details:

  • Order number
  • Description of the defect or damage
  • Photos of the damaged or defective item(s)

We will provide instructions on how to return the defective item at no additional cost to you. If the item is out of stock, we will offer a similar replacement or process a full refund.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired item.

6. Return and Refund Exceptions

In some cases, we may not be able to accept a return or provide a refund, including but not limited to:

  • Items that were purchased on sale or during promotions (unless explicitly stated in the promotion terms).
  • Items that were personalized or custom-made for you.
  • Products that are no longer in new or resalable condition due to improper use or storage.

7. Customer Support

If you have any questions or concerns about our refund and return policy, please feel free to reach out to our customer service team:

Our team is here to assist you and ensure that your shopping experience is smooth and satisfactory.